Account AdministrationOverviewWhat is an administrator (admin)?External SharingEnable and manage external sharingConfigure access & securityManage usersUser RolesAdd a new userEdit a user profileDeactivate a userDelete a user profileManage user groupsWhat are user groups?Add a user groupEdit a user groupDelete a user groupManage agentsManage agent groupsAdd an agent groupEdit an agent groupAdd an agent to an agent groupRemove an agent from an agent groupResolve agent group assignment overlaps and errors in a timelineDelete an agent groupManage agent sourcesAssigning agents to an agent sourceRequesting a new agent sourceReassigning an agent sourceUnassigning an agent sourceReportingExport your Interaction details from Creovai (IDR)
