Getting Started

Tutorials

Improving Agent Performance

Building Reports & Dashboards

Building a Category

Embed Creovai training within your learning management system

Get Started With Video Training

Learn the basics of Creovai by Capacity or take a deeper dive into more advanced features

Creovai Glossary

Browse a list of Creovai By Capacity terms and definitions.

Support

Services

Services & Support Documents

Services & Support Documents & Agreements

Overview

Interaction results

Search & Browse

Easily search your interactions for trends, specific insights and agent performance

Custom Scores

Interaction Timeline

Transcript & interaction details

Composite Interactions

Customer Interactions

Play back audio, search the text transcript of calls, chats or customer support cases, add private notes, and collaborate through public comments

Reporting Overview

Create and modify a report

Manage reports

Graphing basics to get you started

Graphing customization and advanced options

Notifications

Reports

Build custom reports with the insights that matter most and easily share with your team

What's new?

Share dashboards as emails

Sharing dashboards

Manage dashboards

Customize dashboards

Dashboards

Organize your reports into groups for comparing business insights side by side

Create and modify a folder

Manage folders

Folders

Easily organize, filter and share dashboards and reports

Building a category

Category groups

Manage labels

Labels

Use custom labels to organize interactions or as a filter when building reports

Evaluations

Add custom evaluations to any interaction, like QA reviews, compliance audits and more

Agent Guidance User Guides

Scripting

Agent Guidance

Updating scripting & Agent guidance user guides

Features

Coaching

Cloud - Direct

Cloud - Indirect

Inbound Integrations

Integrate with Creovai to import your customer interactions — from call audio and metadata to customer support cases — via the cloud, API or Microsoft Windows services

Qualtrics

Salesforce

SFTP

Connect Apps & Services

Connect Creovai with your existing business applications to power them up with rich conversational intelligence

Preferences

Profile

Access & security

Distribution lists

Settings

Manage your user profile, preferences, and distribution lists

Creovai overview

Feature spotlight

About Creovai

Learn about Creovai's glossary and recent app updates

Authorization Token

Conversation Intelligence

Realtime Agent Assist

APIs

Use Creovai APIs to integrate with your systems, automate workflows, and manage data programmatically.

Account Administration

Account Adminstration

D5 Deployment

D5 Update Options

D5 Login Process Changes

D5 Requirements

Explore the various methods for deploying the D5 client, managing software updates, and understanding the new token-based login process.

Creovai Public

Support for the Creovai Conversation Intelligence Platform.

Creovai Support