• Get Started With Video Training
    • Getting Started
      • Tutorials
        • Improving Agent Performance
          • Building Reports & Dashboards
            • Building a Category
              • Embed Creovai training within your learning management system
              • Creovai Glossary
                • Services & Support Documents
                  • Support
                    • Services
                      • Conversation Intelligence
                        • Agent Assist
                      • Search & Browse
                        • Overview
                          • Interaction results
                          • Customer Interactions
                            • Custom Scores
                              • Overview
                                • Interaction Timeline
                                  • Transcript & interaction details
                                    • Composite Interactions
                                    • Reports
                                      • Reporting Overview
                                        • Create and modify a report
                                          • Manage reports
                                            • Graphing basics to get you started
                                              • Graphing customization and advanced options
                                                • Notifications
                                                • Dashboards
                                                  • What's new?
                                                    • Share dashboards as emails
                                                      • Sharing dashboards
                                                        • Overview
                                                          • Manage dashboards
                                                            • Customize dashboards
                                                            • Folders
                                                              • Overview
                                                                • Create and modify a folder
                                                                  • Manage folders
                                                                  • Categories
                                                                    • Overview
                                                                      • Building a category
                                                                        • Category groups
                                                                        • Labels
                                                                          • Overview
                                                                            • Manage labels
                                                                            • Evaluations
                                                                              • What's new?
                                                                                • Overview
                                                                                • Agent Guidance
                                                                                  • Agent Guidance User Guides
                                                                                    • Scripting
                                                                                    • Coaching
                                                                                      • Overview
                                                                                        • Features
                                                                                        • Inbound Integrations
                                                                                          • Overview
                                                                                            • Cloud integrations
                                                                                              • Recording platform integrations
                                                                                              • Connect Apps & Services
                                                                                                • Qualtrics
                                                                                                  • Salesforce
                                                                                                    • SFTP
                                                                                                    • Settings
                                                                                                      • Preferences
                                                                                                        • Profile
                                                                                                          • Access & security
                                                                                                            • Distribution lists
                                                                                                            • About Creovai
                                                                                                              • Creovai overview
                                                                                                                • Feature spotlight
                                                                                                                • APIs
                                                                                                                  • Account Adminstration
                                                                                                                    • Account Administration
                                                                                                                      • Overview
                                                                                                                        • External Sharing
                                                                                                                          • Configure access & security
                                                                                                                            • Manage users
                                                                                                                              • Manage user groups
                                                                                                                                • Manage agents
                                                                                                                                  • Manage agent groups
                                                                                                                                    • Manage agent sources
                                                                                                                                      • Reporting
                                                                                                                                    Knowledge Center
                                                                                                                                      • Get Started With Video Training
                                                                                                                                        • Getting Started
                                                                                                                                          • Tutorials
                                                                                                                                            • Improving Agent Performance
                                                                                                                                              • Building Reports & Dashboards
                                                                                                                                                • Building a Category
                                                                                                                                                  • Embed Creovai training within your learning management system
                                                                                                                                                  • Creovai Glossary
                                                                                                                                                    • Services & Support Documents
                                                                                                                                                      • Support
                                                                                                                                                        • Services
                                                                                                                                                          • Conversation Intelligence
                                                                                                                                                            • Agent Assist
                                                                                                                                                          • Search & Browse
                                                                                                                                                            • Overview
                                                                                                                                                              • Interaction results
                                                                                                                                                              • Customer Interactions
                                                                                                                                                                • Custom Scores
                                                                                                                                                                  • Overview
                                                                                                                                                                    • Interaction Timeline
                                                                                                                                                                      • Transcript & interaction details
                                                                                                                                                                        • Composite Interactions
                                                                                                                                                                        • Reports
                                                                                                                                                                          • Reporting Overview
                                                                                                                                                                            • Create and modify a report
                                                                                                                                                                              • Manage reports
                                                                                                                                                                                • Graphing basics to get you started
                                                                                                                                                                                  • Graphing customization and advanced options
                                                                                                                                                                                    • Notifications
                                                                                                                                                                                    • Dashboards
                                                                                                                                                                                      • What's new?
                                                                                                                                                                                        • Share dashboards as emails
                                                                                                                                                                                          • Sharing dashboards
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Manage dashboards
                                                                                                                                                                                                • Customize dashboards
                                                                                                                                                                                                • Folders
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Create and modify a folder
                                                                                                                                                                                                      • Manage folders
                                                                                                                                                                                                      • Categories
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                          • Building a category
                                                                                                                                                                                                            • Category groups
                                                                                                                                                                                                            • Labels
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Manage labels
                                                                                                                                                                                                                • Evaluations
                                                                                                                                                                                                                  • What's new?
                                                                                                                                                                                                                    • Overview
                                                                                                                                                                                                                    • Agent Guidance
                                                                                                                                                                                                                      • Agent Guidance User Guides
                                                                                                                                                                                                                        • Scripting
                                                                                                                                                                                                                        • Coaching
                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                            • Features
                                                                                                                                                                                                                            • Inbound Integrations
                                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                                • Cloud integrations
                                                                                                                                                                                                                                  • Recording platform integrations
                                                                                                                                                                                                                                  • Connect Apps & Services
                                                                                                                                                                                                                                    • Qualtrics
                                                                                                                                                                                                                                      • Salesforce
                                                                                                                                                                                                                                        • SFTP
                                                                                                                                                                                                                                        • Settings
                                                                                                                                                                                                                                          • Preferences
                                                                                                                                                                                                                                            • Profile
                                                                                                                                                                                                                                              • Access & security
                                                                                                                                                                                                                                                • Distribution lists
                                                                                                                                                                                                                                                • About Creovai
                                                                                                                                                                                                                                                  • Creovai overview
                                                                                                                                                                                                                                                    • Feature spotlight
                                                                                                                                                                                                                                                    • APIs
                                                                                                                                                                                                                                                      • Account Adminstration
                                                                                                                                                                                                                                                        • Account Administration
                                                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                                                            • External Sharing
                                                                                                                                                                                                                                                              • Configure access & security
                                                                                                                                                                                                                                                                • Manage users
                                                                                                                                                                                                                                                                  • Manage user groups
                                                                                                                                                                                                                                                                    • Manage agents
                                                                                                                                                                                                                                                                      • Manage agent groups
                                                                                                                                                                                                                                                                        • Manage agent sources
                                                                                                                                                                                                                                                                          • Reporting
                                                                                                                                                                                                                                                                        1. Home
                                                                                                                                                                                                                                                                        2. Account Adminstration
                                                                                                                                                                                                                                                                        3. Account Administration
                                                                                                                                                                                                                                                                        4. Manage agent groups

                                                                                                                                                                                                                                                                        Manage agent groups

                                                                                                                                                                                                                                                                        Add an agent group
                                                                                                                                                                                                                                                                        Edit an agent group
                                                                                                                                                                                                                                                                        Add an agent to an agent group
                                                                                                                                                                                                                                                                        Remove an agent from an agent group
                                                                                                                                                                                                                                                                        Resolve agent group assignment overlaps and errors in a timeline
                                                                                                                                                                                                                                                                        Delete an agent group
                                                                                                                                                                                                                                                                        Knowledge Center