• Get Started With Video Training
    • Getting Started
      • Tutorials
        • Improving Agent Performance
          • Building Reports & Dashboards
            • Building a Category
              • Embed Creovai training within your learning management system
              • Creovai Glossary
                • Search & Browse
                  • Overview
                    • Interaction results
                    • Customer Interactions
                      • Custom Scores
                        • Overview
                          • Interaction Timeline
                            • Transcript & interaction details
                              • Composite Interactions
                              • Reports
                                • Reporting Overview
                                  • Create and modify a report
                                    • Manage reports
                                      • Graphing basics to get you started
                                        • Graphing customization and advanced options
                                          • Notifications
                                          • Dashboards
                                            • What's new?
                                              • Share dashboards as emails
                                                • Sharing dashboards
                                                  • Overview
                                                    • Manage dashboards
                                                      • Customize dashboards
                                                      • Folders
                                                        • Overview
                                                          • Create and modify a folder
                                                            • Manage folders
                                                            • Categories
                                                              • Overview
                                                                • Building a category
                                                                  • Category groups
                                                                  • Labels
                                                                    • Overview
                                                                      • Manage labels
                                                                      • Evaluations
                                                                        • What's new?
                                                                          • Overview
                                                                          • Agent Guidance
                                                                            • Agent Guidance User Guides
                                                                              • Scripting
                                                                              • Coaching
                                                                                • Overview
                                                                                  • Features
                                                                                  • Inbound Integrations
                                                                                    • Overview
                                                                                      • Cloud integrations
                                                                                        • Recording platform integrations
                                                                                        • Connect Apps & Services
                                                                                          • Qualtrics
                                                                                            • Salesforce
                                                                                              • SFTP
                                                                                              • Settings
                                                                                                • Preferences
                                                                                                  • Profile
                                                                                                    • Access & security
                                                                                                      • Distribution lists
                                                                                                      • About Creovai
                                                                                                        • Creovai overview
                                                                                                          • Feature spotlight
                                                                                                          • APIs
                                                                                                            • Account Adminstration
                                                                                                              • Account Administration
                                                                                                                • Overview
                                                                                                                  • External Sharing
                                                                                                                    • Configure access & security
                                                                                                                      • Manage users
                                                                                                                        • Manage user groups
                                                                                                                          • Manage agents
                                                                                                                            • Manage agent groups
                                                                                                                              • Manage agent sources
                                                                                                                                • Reporting
                                                                                                                              Knowledge Center
                                                                                                                                • Get Started With Video Training
                                                                                                                                  • Getting Started
                                                                                                                                    • Tutorials
                                                                                                                                      • Improving Agent Performance
                                                                                                                                        • Building Reports & Dashboards
                                                                                                                                          • Building a Category
                                                                                                                                            • Embed Creovai training within your learning management system
                                                                                                                                            • Creovai Glossary
                                                                                                                                              • Search & Browse
                                                                                                                                                • Overview
                                                                                                                                                  • Interaction results
                                                                                                                                                  • Customer Interactions
                                                                                                                                                    • Custom Scores
                                                                                                                                                      • Overview
                                                                                                                                                        • Interaction Timeline
                                                                                                                                                          • Transcript & interaction details
                                                                                                                                                            • Composite Interactions
                                                                                                                                                            • Reports
                                                                                                                                                              • Reporting Overview
                                                                                                                                                                • Create and modify a report
                                                                                                                                                                  • Manage reports
                                                                                                                                                                    • Graphing basics to get you started
                                                                                                                                                                      • Graphing customization and advanced options
                                                                                                                                                                        • Notifications
                                                                                                                                                                        • Dashboards
                                                                                                                                                                          • What's new?
                                                                                                                                                                            • Share dashboards as emails
                                                                                                                                                                              • Sharing dashboards
                                                                                                                                                                                • Overview
                                                                                                                                                                                  • Manage dashboards
                                                                                                                                                                                    • Customize dashboards
                                                                                                                                                                                    • Folders
                                                                                                                                                                                      • Overview
                                                                                                                                                                                        • Create and modify a folder
                                                                                                                                                                                          • Manage folders
                                                                                                                                                                                          • Categories
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Building a category
                                                                                                                                                                                                • Category groups
                                                                                                                                                                                                • Labels
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Manage labels
                                                                                                                                                                                                    • Evaluations
                                                                                                                                                                                                      • What's new?
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                        • Agent Guidance
                                                                                                                                                                                                          • Agent Guidance User Guides
                                                                                                                                                                                                            • Scripting
                                                                                                                                                                                                            • Coaching
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Features
                                                                                                                                                                                                                • Inbound Integrations
                                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                                    • Cloud integrations
                                                                                                                                                                                                                      • Recording platform integrations
                                                                                                                                                                                                                      • Connect Apps & Services
                                                                                                                                                                                                                        • Qualtrics
                                                                                                                                                                                                                          • Salesforce
                                                                                                                                                                                                                            • SFTP
                                                                                                                                                                                                                            • Settings
                                                                                                                                                                                                                              • Preferences
                                                                                                                                                                                                                                • Profile
                                                                                                                                                                                                                                  • Access & security
                                                                                                                                                                                                                                    • Distribution lists
                                                                                                                                                                                                                                    • About Creovai
                                                                                                                                                                                                                                      • Creovai overview
                                                                                                                                                                                                                                        • Feature spotlight
                                                                                                                                                                                                                                        • APIs
                                                                                                                                                                                                                                          • Account Adminstration
                                                                                                                                                                                                                                            • Account Administration
                                                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                                                • External Sharing
                                                                                                                                                                                                                                                  • Configure access & security
                                                                                                                                                                                                                                                    • Manage users
                                                                                                                                                                                                                                                      • Manage user groups
                                                                                                                                                                                                                                                        • Manage agents
                                                                                                                                                                                                                                                          • Manage agent groups
                                                                                                                                                                                                                                                            • Manage agent sources
                                                                                                                                                                                                                                                              • Reporting
                                                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                                                            2. Connect Apps & Services
                                                                                                                                                                                                                                                            3. Salesforce

                                                                                                                                                                                                                                                            Salesforce

                                                                                                                                                                                                                                                            Setting up automated actions in Salesforce (triggered by data from Creovai)
                                                                                                                                                                                                                                                            Integrate Salesforce Service Cloud Chat and Case with Creovai
                                                                                                                                                                                                                                                            Connect Salesforce with Creovai
                                                                                                                                                                                                                                                            Set up Salesforce interaction triggers in Creovai
                                                                                                                                                                                                                                                            Knowledge Center