• Get Started With Video Training
    • Getting Started
      • Tutorials
        • Improving Agent Performance
          • Building Reports & Dashboards
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              • Embed Creovai training within your learning management system
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                                  • Create and modify a report
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                                        • Graphing customization and advanced options
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                                            • What's new?
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                                                • Sharing dashboards
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                                                      • Folders
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                                                          • Create and modify a folder
                                                            • Manage folders
                                                            • Categories
                                                              • Overview
                                                                • Building a category
                                                                  • Category groups
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                                                                      • Manage labels
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                                                                        • What's new?
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                                                                          • Agent Guidance
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                                                                                                        • Creovai overview
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                                                                                                                • Overview
                                                                                                                  • External Sharing
                                                                                                                    • Configure access & security
                                                                                                                      • Manage users
                                                                                                                        • Manage user groups
                                                                                                                          • Manage agents
                                                                                                                            • Manage agent groups
                                                                                                                              • Manage agent sources
                                                                                                                                • Reporting
                                                                                                                              Knowledge Center
                                                                                                                                • Get Started With Video Training
                                                                                                                                  • Getting Started
                                                                                                                                    • Tutorials
                                                                                                                                      • Improving Agent Performance
                                                                                                                                        • Building Reports & Dashboards
                                                                                                                                          • Building a Category
                                                                                                                                            • Embed Creovai training within your learning management system
                                                                                                                                            • Creovai Glossary
                                                                                                                                              • Search & Browse
                                                                                                                                                • Overview
                                                                                                                                                  • Interaction results
                                                                                                                                                  • Customer Interactions
                                                                                                                                                    • Custom Scores
                                                                                                                                                      • Overview
                                                                                                                                                        • Interaction Timeline
                                                                                                                                                          • Transcript & interaction details
                                                                                                                                                            • Composite Interactions
                                                                                                                                                            • Reports
                                                                                                                                                              • Reporting Overview
                                                                                                                                                                • Create and modify a report
                                                                                                                                                                  • Manage reports
                                                                                                                                                                    • Graphing basics to get you started
                                                                                                                                                                      • Graphing customization and advanced options
                                                                                                                                                                        • Notifications
                                                                                                                                                                        • Dashboards
                                                                                                                                                                          • What's new?
                                                                                                                                                                            • Share dashboards as emails
                                                                                                                                                                              • Sharing dashboards
                                                                                                                                                                                • Overview
                                                                                                                                                                                  • Manage dashboards
                                                                                                                                                                                    • Customize dashboards
                                                                                                                                                                                    • Folders
                                                                                                                                                                                      • Overview
                                                                                                                                                                                        • Create and modify a folder
                                                                                                                                                                                          • Manage folders
                                                                                                                                                                                          • Categories
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Building a category
                                                                                                                                                                                                • Category groups
                                                                                                                                                                                                • Labels
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Manage labels
                                                                                                                                                                                                    • Evaluations
                                                                                                                                                                                                      • What's new?
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                        • Agent Guidance
                                                                                                                                                                                                          • Agent Guidance User Guides
                                                                                                                                                                                                            • Scripting
                                                                                                                                                                                                            • Coaching
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Features
                                                                                                                                                                                                                • Inbound Integrations
                                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                                    • Cloud integrations
                                                                                                                                                                                                                      • Recording platform integrations
                                                                                                                                                                                                                      • Connect Apps & Services
                                                                                                                                                                                                                        • Qualtrics
                                                                                                                                                                                                                          • Salesforce
                                                                                                                                                                                                                            • SFTP
                                                                                                                                                                                                                            • Settings
                                                                                                                                                                                                                              • Preferences
                                                                                                                                                                                                                                • Profile
                                                                                                                                                                                                                                  • Access & security
                                                                                                                                                                                                                                    • Distribution lists
                                                                                                                                                                                                                                    • About Creovai
                                                                                                                                                                                                                                      • Creovai overview
                                                                                                                                                                                                                                        • Feature spotlight
                                                                                                                                                                                                                                        • APIs
                                                                                                                                                                                                                                          • Account Adminstration
                                                                                                                                                                                                                                            • Account Administration
                                                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                                                • External Sharing
                                                                                                                                                                                                                                                  • Configure access & security
                                                                                                                                                                                                                                                    • Manage users
                                                                                                                                                                                                                                                      • Manage user groups
                                                                                                                                                                                                                                                        • Manage agents
                                                                                                                                                                                                                                                          • Manage agent groups
                                                                                                                                                                                                                                                            • Manage agent sources
                                                                                                                                                                                                                                                              • Reporting
                                                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                                                            2. Get Started With Video Training

                                                                                                                                                                                                                                                            Get Started With Video Training

                                                                                                                                                                                                                                                            Getting Started

                                                                                                                                                                                                                                                            Fundamentals (Video)

                                                                                                                                                                                                                                                            Tutorials

                                                                                                                                                                                                                                                            Evaluations (Video)
                                                                                                                                                                                                                                                            Validate (Video)

                                                                                                                                                                                                                                                            Improving Agent Performance

                                                                                                                                                                                                                                                            Coaching using Creovai (Video)
                                                                                                                                                                                                                                                            Focal Point Playbook (Video & Template)

                                                                                                                                                                                                                                                            Building Reports & Dashboards

                                                                                                                                                                                                                                                            Building a discovery dashboard (Video)
                                                                                                                                                                                                                                                            Building a coaching dashboard (Video)

                                                                                                                                                                                                                                                            Building a Category

                                                                                                                                                                                                                                                            Sign in to view Category videos

                                                                                                                                                                                                                                                            Embed Creovai training within your learning management system

                                                                                                                                                                                                                                                            Video Training Embed Codes for your LMS
                                                                                                                                                                                                                                                            Knowledge Center