• Get Started With Video Training
    • Getting Started
      • Tutorials
        • Improving Agent Performance
          • Building Reports & Dashboards
            • Building a Category
              • Embed Creovai training within your learning management system
              • Creovai Glossary
                • Search & Browse
                  • Overview
                    • Interaction results
                    • Customer Interactions
                      • Custom Scores
                        • Overview
                          • Interaction Timeline
                            • Transcript & interaction details
                              • Composite Interactions
                              • Reports
                                • Reporting Overview
                                  • Create and modify a report
                                    • Manage reports
                                      • Graphing basics to get you started
                                        • Graphing customization and advanced options
                                          • Notifications
                                          • Dashboards
                                            • What's new?
                                              • Share dashboards as emails
                                                • Sharing dashboards
                                                  • Overview
                                                    • Manage dashboards
                                                      • Customize dashboards
                                                      • Folders
                                                        • Overview
                                                          • Create and modify a folder
                                                            • Manage folders
                                                            • Categories
                                                              • Overview
                                                                • Building a category
                                                                  • Category groups
                                                                  • Labels
                                                                    • Overview
                                                                      • Manage labels
                                                                      • Evaluations
                                                                        • What's new?
                                                                          • Overview
                                                                          • Agent Guidance
                                                                            • Agent Guidance User Guides
                                                                              • Scripting
                                                                              • Coaching
                                                                                • Overview
                                                                                  • Features
                                                                                  • Inbound Integrations
                                                                                    • Overview
                                                                                      • Cloud integrations
                                                                                        • Recording platform integrations
                                                                                        • Connect Apps & Services
                                                                                          • Qualtrics
                                                                                            • Salesforce
                                                                                              • SFTP
                                                                                              • Settings
                                                                                                • Preferences
                                                                                                  • Profile
                                                                                                    • Access & security
                                                                                                      • Distribution lists
                                                                                                      • About Creovai
                                                                                                        • Creovai overview
                                                                                                          • Feature spotlight
                                                                                                          • APIs
                                                                                                            • Account Adminstration
                                                                                                              • Account Administration
                                                                                                                • Overview
                                                                                                                  • External Sharing
                                                                                                                    • Configure access & security
                                                                                                                      • Manage users
                                                                                                                        • Manage user groups
                                                                                                                          • Manage agents
                                                                                                                            • Manage agent groups
                                                                                                                              • Manage agent sources
                                                                                                                                • Reporting
                                                                                                                              Knowledge Center
                                                                                                                                • Get Started With Video Training
                                                                                                                                  • Getting Started
                                                                                                                                    • Tutorials
                                                                                                                                      • Improving Agent Performance
                                                                                                                                        • Building Reports & Dashboards
                                                                                                                                          • Building a Category
                                                                                                                                            • Embed Creovai training within your learning management system
                                                                                                                                            • Creovai Glossary
                                                                                                                                              • Search & Browse
                                                                                                                                                • Overview
                                                                                                                                                  • Interaction results
                                                                                                                                                  • Customer Interactions
                                                                                                                                                    • Custom Scores
                                                                                                                                                      • Overview
                                                                                                                                                        • Interaction Timeline
                                                                                                                                                          • Transcript & interaction details
                                                                                                                                                            • Composite Interactions
                                                                                                                                                            • Reports
                                                                                                                                                              • Reporting Overview
                                                                                                                                                                • Create and modify a report
                                                                                                                                                                  • Manage reports
                                                                                                                                                                    • Graphing basics to get you started
                                                                                                                                                                      • Graphing customization and advanced options
                                                                                                                                                                        • Notifications
                                                                                                                                                                        • Dashboards
                                                                                                                                                                          • What's new?
                                                                                                                                                                            • Share dashboards as emails
                                                                                                                                                                              • Sharing dashboards
                                                                                                                                                                                • Overview
                                                                                                                                                                                  • Manage dashboards
                                                                                                                                                                                    • Customize dashboards
                                                                                                                                                                                    • Folders
                                                                                                                                                                                      • Overview
                                                                                                                                                                                        • Create and modify a folder
                                                                                                                                                                                          • Manage folders
                                                                                                                                                                                          • Categories
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Building a category
                                                                                                                                                                                                • Category groups
                                                                                                                                                                                                • Labels
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Manage labels
                                                                                                                                                                                                    • Evaluations
                                                                                                                                                                                                      • What's new?
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                        • Agent Guidance
                                                                                                                                                                                                          • Agent Guidance User Guides
                                                                                                                                                                                                            • Scripting
                                                                                                                                                                                                            • Coaching
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Features
                                                                                                                                                                                                                • Inbound Integrations
                                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                                    • Cloud integrations
                                                                                                                                                                                                                      • Recording platform integrations
                                                                                                                                                                                                                      • Connect Apps & Services
                                                                                                                                                                                                                        • Qualtrics
                                                                                                                                                                                                                          • Salesforce
                                                                                                                                                                                                                            • SFTP
                                                                                                                                                                                                                            • Settings
                                                                                                                                                                                                                              • Preferences
                                                                                                                                                                                                                                • Profile
                                                                                                                                                                                                                                  • Access & security
                                                                                                                                                                                                                                    • Distribution lists
                                                                                                                                                                                                                                    • About Creovai
                                                                                                                                                                                                                                      • Creovai overview
                                                                                                                                                                                                                                        • Feature spotlight
                                                                                                                                                                                                                                        • APIs
                                                                                                                                                                                                                                          • Account Adminstration
                                                                                                                                                                                                                                            • Account Administration
                                                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                                                • External Sharing
                                                                                                                                                                                                                                                  • Configure access & security
                                                                                                                                                                                                                                                    • Manage users
                                                                                                                                                                                                                                                      • Manage user groups
                                                                                                                                                                                                                                                        • Manage agents
                                                                                                                                                                                                                                                          • Manage agent groups
                                                                                                                                                                                                                                                            • Manage agent sources
                                                                                                                                                                                                                                                              • Reporting
                                                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                                                            2. Settings

                                                                                                                                                                                                                                                            Settings


                                                                                                                                                                                                                                                            Preferences

                                                                                                                                                                                                                                                            Change Creovai's date format
                                                                                                                                                                                                                                                            Change Creovai's time zone

                                                                                                                                                                                                                                                            Profile

                                                                                                                                                                                                                                                            Updating your user profile
                                                                                                                                                                                                                                                            Updating your user password
                                                                                                                                                                                                                                                            Uploading your user photo
                                                                                                                                                                                                                                                            Adding your mobile number
                                                                                                                                                                                                                                                            Updating your preferences

                                                                                                                                                                                                                                                            Access & security

                                                                                                                                                                                                                                                            Enable two-factor authentication in Creovai
                                                                                                                                                                                                                                                            Configure SAML 2.0 single sign-on (SSO) in Azure AD/Microsoft Office 365
                                                                                                                                                                                                                                                            Configure SAML 2.0 single sign-on (SSO) in Okta
                                                                                                                                                                                                                                                            Configure SAML 2.0 single sign-on (SSO) in OneLogin
                                                                                                                                                                                                                                                            Disable two-factor authentication for a user in Tethr

                                                                                                                                                                                                                                                            Distribution lists

                                                                                                                                                                                                                                                            What are distribution lists?
                                                                                                                                                                                                                                                            Adding a new distribution list
                                                                                                                                                                                                                                                            Renaming a distribution list
                                                                                                                                                                                                                                                            Adding members to a distribution list
                                                                                                                                                                                                                                                            Removing members from a distribution list
                                                                                                                                                                                                                                                            Copying a distribution list
                                                                                                                                                                                                                                                            Deleting a distribution list
                                                                                                                                                                                                                                                            Knowledge Center