• Get Started With Video Training
    • Getting Started
      • Tutorials
        • Improving Agent Performance
          • Building Reports & Dashboards
            • Building a Category
              • Embed Creovai training within your learning management system
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                • Search & Browse
                  • Overview
                    • Interaction results
                    • Customer Interactions
                      • Custom Scores
                        • Overview
                          • Interaction Timeline
                            • Transcript & interaction details
                              • Composite Interactions
                              • Reports
                                • Reporting Overview
                                  • Create and modify a report
                                    • Manage reports
                                      • Graphing basics to get you started
                                        • Graphing customization and advanced options
                                          • Notifications
                                          • Dashboards
                                            • What's new?
                                              • Share dashboards as emails
                                                • Sharing dashboards
                                                  • Overview
                                                    • Manage dashboards
                                                      • Customize dashboards
                                                      • Folders
                                                        • Overview
                                                          • Create and modify a folder
                                                            • Manage folders
                                                            • Categories
                                                              • Overview
                                                                • Building a category
                                                                  • Category groups
                                                                  • Labels
                                                                    • Overview
                                                                      • Manage labels
                                                                      • Evaluations
                                                                        • What's new?
                                                                          • Overview
                                                                          • Agent Guidance
                                                                            • Agent Guidance User Guides
                                                                              • Scripting
                                                                              • Coaching
                                                                                • Overview
                                                                                  • Features
                                                                                  • Inbound Integrations
                                                                                    • Overview
                                                                                      • Cloud integrations
                                                                                        • Recording platform integrations
                                                                                        • Connect Apps & Services
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                                                                                                • Preferences
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                                                                                                    • Access & security
                                                                                                      • Distribution lists
                                                                                                      • About Creovai
                                                                                                        • Creovai overview
                                                                                                          • Feature spotlight
                                                                                                          • APIs
                                                                                                            • Account Adminstration
                                                                                                              • Account Administration
                                                                                                                • Overview
                                                                                                                  • External Sharing
                                                                                                                    • Configure access & security
                                                                                                                      • Manage users
                                                                                                                        • Manage user groups
                                                                                                                          • Manage agents
                                                                                                                            • Manage agent groups
                                                                                                                              • Manage agent sources
                                                                                                                                • Reporting
                                                                                                                              Knowledge Center
                                                                                                                                • Get Started With Video Training
                                                                                                                                  • Getting Started
                                                                                                                                    • Tutorials
                                                                                                                                      • Improving Agent Performance
                                                                                                                                        • Building Reports & Dashboards
                                                                                                                                          • Building a Category
                                                                                                                                            • Embed Creovai training within your learning management system
                                                                                                                                            • Creovai Glossary
                                                                                                                                              • Search & Browse
                                                                                                                                                • Overview
                                                                                                                                                  • Interaction results
                                                                                                                                                  • Customer Interactions
                                                                                                                                                    • Custom Scores
                                                                                                                                                      • Overview
                                                                                                                                                        • Interaction Timeline
                                                                                                                                                          • Transcript & interaction details
                                                                                                                                                            • Composite Interactions
                                                                                                                                                            • Reports
                                                                                                                                                              • Reporting Overview
                                                                                                                                                                • Create and modify a report
                                                                                                                                                                  • Manage reports
                                                                                                                                                                    • Graphing basics to get you started
                                                                                                                                                                      • Graphing customization and advanced options
                                                                                                                                                                        • Notifications
                                                                                                                                                                        • Dashboards
                                                                                                                                                                          • What's new?
                                                                                                                                                                            • Share dashboards as emails
                                                                                                                                                                              • Sharing dashboards
                                                                                                                                                                                • Overview
                                                                                                                                                                                  • Manage dashboards
                                                                                                                                                                                    • Customize dashboards
                                                                                                                                                                                    • Folders
                                                                                                                                                                                      • Overview
                                                                                                                                                                                        • Create and modify a folder
                                                                                                                                                                                          • Manage folders
                                                                                                                                                                                          • Categories
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Building a category
                                                                                                                                                                                                • Category groups
                                                                                                                                                                                                • Labels
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Manage labels
                                                                                                                                                                                                    • Evaluations
                                                                                                                                                                                                      • What's new?
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                        • Agent Guidance
                                                                                                                                                                                                          • Agent Guidance User Guides
                                                                                                                                                                                                            • Scripting
                                                                                                                                                                                                            • Coaching
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Features
                                                                                                                                                                                                                • Inbound Integrations
                                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                                    • Cloud integrations
                                                                                                                                                                                                                      • Recording platform integrations
                                                                                                                                                                                                                      • Connect Apps & Services
                                                                                                                                                                                                                        • Qualtrics
                                                                                                                                                                                                                          • Salesforce
                                                                                                                                                                                                                            • SFTP
                                                                                                                                                                                                                            • Settings
                                                                                                                                                                                                                              • Preferences
                                                                                                                                                                                                                                • Profile
                                                                                                                                                                                                                                  • Access & security
                                                                                                                                                                                                                                    • Distribution lists
                                                                                                                                                                                                                                    • About Creovai
                                                                                                                                                                                                                                      • Creovai overview
                                                                                                                                                                                                                                        • Feature spotlight
                                                                                                                                                                                                                                        • APIs
                                                                                                                                                                                                                                          • Account Adminstration
                                                                                                                                                                                                                                            • Account Administration
                                                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                                                • External Sharing
                                                                                                                                                                                                                                                  • Configure access & security
                                                                                                                                                                                                                                                    • Manage users
                                                                                                                                                                                                                                                      • Manage user groups
                                                                                                                                                                                                                                                        • Manage agents
                                                                                                                                                                                                                                                          • Manage agent groups
                                                                                                                                                                                                                                                            • Manage agent sources
                                                                                                                                                                                                                                                              • Reporting
                                                                                                                                                                                                                                                            1. Home
                                                                                                                                                                                                                                                            2. Reports

                                                                                                                                                                                                                                                            Reports


                                                                                                                                                                                                                                                            Reporting Overview

                                                                                                                                                                                                                                                            What are reports?
                                                                                                                                                                                                                                                            What is in a report?

                                                                                                                                                                                                                                                            Create and modify a report

                                                                                                                                                                                                                                                            Creating a new report
                                                                                                                                                                                                                                                            Renaming a report
                                                                                                                                                                                                                                                            Making a copy of a report
                                                                                                                                                                                                                                                            Sharing a report with others
                                                                                                                                                                                                                                                            Updating a report’s user permissions
                                                                                                                                                                                                                                                            Removing yourself from a shared report
                                                                                                                                                                                                                                                            Deleting a report

                                                                                                                                                                                                                                                            Manage reports

                                                                                                                                                                                                                                                            Managing your reports list
                                                                                                                                                                                                                                                            Viewing a report
                                                                                                                                                                                                                                                            Searching the reports list
                                                                                                                                                                                                                                                            Sorting the reports list
                                                                                                                                                                                                                                                            Adding a report to a folder
                                                                                                                                                                                                                                                            Removing a report from a folder
                                                                                                                                                                                                                                                            Adding a report to a dashboard
                                                                                                                                                                                                                                                            Removing a report from a dashboard
                                                                                                                                                                                                                                                            Locating your reports on dashboards and folders

                                                                                                                                                                                                                                                            Graphing basics to get you started

                                                                                                                                                                                                                                                            Build a donut graph
                                                                                                                                                                                                                                                            Build a gauge graph
                                                                                                                                                                                                                                                            Build a single-value graph
                                                                                                                                                                                                                                                            Build a table graph
                                                                                                                                                                                                                                                            Build a cloud graph
                                                                                                                                                                                                                                                            Build a horizontal (list) bar graph
                                                                                                                                                                                                                                                            Build a sparkline graph
                                                                                                                                                                                                                                                            Graph interaction length, silence and talk time
                                                                                                                                                                                                                                                            What happens when there are no interactions to measure on the graph?
                                                                                                                                                                                                                                                            Export your graph or report data

                                                                                                                                                                                                                                                            Graphing customization and advanced options

                                                                                                                                                                                                                                                            Add a cost/value multiplier to a graph
                                                                                                                                                                                                                                                            Conditional formatting & heat mapping
                                                                                                                                                                                                                                                            Customize the graph's order
                                                                                                                                                                                                                                                            Scale/zoom the graph's vertical axis
                                                                                                                                                                                                                                                            Compare periods
                                                                                                                                                                                                                                                            Compare periods of time on your graph using delta
                                                                                                                                                                                                                                                            Graph and bin numeric values
                                                                                                                                                                                                                                                            Using subset filters on the graph
                                                                                                                                                                                                                                                            Bin and group interactions by their TEI score range
                                                                                                                                                                                                                                                            Add multiple averages to the graph

                                                                                                                                                                                                                                                            Notifications

                                                                                                                                                                                                                                                            What are notifications?
                                                                                                                                                                                                                                                            Creating a notification
                                                                                                                                                                                                                                                            Removing a notification from a report
                                                                                                                                                                                                                                                            Knowledge Center