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                                                                                                                                    Knowledge Center
                                                                                                                                      • Get Started With Video Training
                                                                                                                                        • Getting Started
                                                                                                                                          • Tutorials
                                                                                                                                            • Improving Agent Performance
                                                                                                                                              • Building Reports & Dashboards
                                                                                                                                                • Building a Category
                                                                                                                                                  • Embed Creovai training within your learning management system
                                                                                                                                                  • Creovai Glossary
                                                                                                                                                    • Services & Support Documents
                                                                                                                                                      • Support
                                                                                                                                                        • Services
                                                                                                                                                          • Conversation Intelligence
                                                                                                                                                            • Agent Assist
                                                                                                                                                          • Search & Browse
                                                                                                                                                            • Overview
                                                                                                                                                              • Interaction results
                                                                                                                                                              • Customer Interactions
                                                                                                                                                                • Custom Scores
                                                                                                                                                                  • Overview
                                                                                                                                                                    • Interaction Timeline
                                                                                                                                                                      • Transcript & interaction details
                                                                                                                                                                        • Composite Interactions
                                                                                                                                                                        • Reports
                                                                                                                                                                          • Reporting Overview
                                                                                                                                                                            • Create and modify a report
                                                                                                                                                                              • Manage reports
                                                                                                                                                                                • Graphing basics to get you started
                                                                                                                                                                                  • Graphing customization and advanced options
                                                                                                                                                                                    • Notifications
                                                                                                                                                                                    • Dashboards
                                                                                                                                                                                      • What's new?
                                                                                                                                                                                        • Share dashboards as emails
                                                                                                                                                                                          • Sharing dashboards
                                                                                                                                                                                            • Overview
                                                                                                                                                                                              • Manage dashboards
                                                                                                                                                                                                • Customize dashboards
                                                                                                                                                                                                • Folders
                                                                                                                                                                                                  • Overview
                                                                                                                                                                                                    • Create and modify a folder
                                                                                                                                                                                                      • Manage folders
                                                                                                                                                                                                      • Categories
                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                          • Building a category
                                                                                                                                                                                                            • Category groups
                                                                                                                                                                                                            • Labels
                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                • Manage labels
                                                                                                                                                                                                                • Evaluations
                                                                                                                                                                                                                  • What's new?
                                                                                                                                                                                                                    • Overview
                                                                                                                                                                                                                    • Agent Guidance
                                                                                                                                                                                                                      • Agent Guidance User Guides
                                                                                                                                                                                                                        • Scripting
                                                                                                                                                                                                                        • Coaching
                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                            • Features
                                                                                                                                                                                                                            • Inbound Integrations
                                                                                                                                                                                                                              • Overview
                                                                                                                                                                                                                                • Cloud integrations
                                                                                                                                                                                                                                  • Recording platform integrations
                                                                                                                                                                                                                                  • Connect Apps & Services
                                                                                                                                                                                                                                    • Qualtrics
                                                                                                                                                                                                                                      • Salesforce
                                                                                                                                                                                                                                        • SFTP
                                                                                                                                                                                                                                        • Settings
                                                                                                                                                                                                                                          • Preferences
                                                                                                                                                                                                                                            • Profile
                                                                                                                                                                                                                                              • Access & security
                                                                                                                                                                                                                                                • Distribution lists
                                                                                                                                                                                                                                                • About Creovai
                                                                                                                                                                                                                                                  • Creovai overview
                                                                                                                                                                                                                                                    • Feature spotlight
                                                                                                                                                                                                                                                    • APIs
                                                                                                                                                                                                                                                      • Account Adminstration
                                                                                                                                                                                                                                                        • Account Administration
                                                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                                                            • External Sharing
                                                                                                                                                                                                                                                              • Configure access & security
                                                                                                                                                                                                                                                                • Manage users
                                                                                                                                                                                                                                                                  • Manage user groups
                                                                                                                                                                                                                                                                    • Manage agents
                                                                                                                                                                                                                                                                      • Manage agent groups
                                                                                                                                                                                                                                                                        • Manage agent sources
                                                                                                                                                                                                                                                                          • Reporting
                                                                                                                                                                                                                                                                        1. Home
                                                                                                                                                                                                                                                                        2. Reports

                                                                                                                                                                                                                                                                        Reports


                                                                                                                                                                                                                                                                        Reporting Overview

                                                                                                                                                                                                                                                                        What are reports?
                                                                                                                                                                                                                                                                        What is in a report?

                                                                                                                                                                                                                                                                        Create and modify a report

                                                                                                                                                                                                                                                                        Creating a new report
                                                                                                                                                                                                                                                                        Renaming a report
                                                                                                                                                                                                                                                                        Making a copy of a report
                                                                                                                                                                                                                                                                        Sharing a report with others
                                                                                                                                                                                                                                                                        Updating a report’s user permissions
                                                                                                                                                                                                                                                                        Removing yourself from a shared report
                                                                                                                                                                                                                                                                        Deleting a report

                                                                                                                                                                                                                                                                        Manage reports

                                                                                                                                                                                                                                                                        Managing your reports list
                                                                                                                                                                                                                                                                        Viewing a report
                                                                                                                                                                                                                                                                        Searching the reports list
                                                                                                                                                                                                                                                                        Sorting the reports list
                                                                                                                                                                                                                                                                        Adding a report to a folder
                                                                                                                                                                                                                                                                        Removing a report from a folder
                                                                                                                                                                                                                                                                        Adding a report to a dashboard
                                                                                                                                                                                                                                                                        Removing a report from a dashboard
                                                                                                                                                                                                                                                                        Locating your reports on dashboards and folders

                                                                                                                                                                                                                                                                        Graphing basics to get you started

                                                                                                                                                                                                                                                                        Build a donut graph
                                                                                                                                                                                                                                                                        Build a gauge graph
                                                                                                                                                                                                                                                                        Build a single-value graph
                                                                                                                                                                                                                                                                        Build a table graph
                                                                                                                                                                                                                                                                        Build a cloud graph
                                                                                                                                                                                                                                                                        Build a horizontal (list) bar graph
                                                                                                                                                                                                                                                                        Build a sparkline graph
                                                                                                                                                                                                                                                                        Graph interaction length, silence and talk time
                                                                                                                                                                                                                                                                        What happens when there are no interactions to measure on the graph?
                                                                                                                                                                                                                                                                        Export your graph or report data

                                                                                                                                                                                                                                                                        Graphing customization and advanced options

                                                                                                                                                                                                                                                                        Add a cost/value multiplier to a graph
                                                                                                                                                                                                                                                                        Conditional formatting & heat mapping
                                                                                                                                                                                                                                                                        Customize the graph's order
                                                                                                                                                                                                                                                                        Scale/zoom the graph's vertical axis
                                                                                                                                                                                                                                                                        Compare periods
                                                                                                                                                                                                                                                                        Compare periods of time on your graph using delta
                                                                                                                                                                                                                                                                        Graph and bin numeric values
                                                                                                                                                                                                                                                                        Using subset filters on the graph
                                                                                                                                                                                                                                                                        Bin and group interactions by their TEI score range
                                                                                                                                                                                                                                                                        Add multiple averages to the graph

                                                                                                                                                                                                                                                                        Notifications

                                                                                                                                                                                                                                                                        What are notifications?
                                                                                                                                                                                                                                                                        Creating a notification
                                                                                                                                                                                                                                                                        Removing a notification from a report
                                                                                                                                                                                                                                                                        Knowledge Center