Customer InteractionsCustom ScoresTroubleshooting: Improve a custom QA scoreWhat is a custom score?Overriding a custom scoreOverviewWhat are calls?What are mono audio calls?What are cases?What are quarantined calls?Interaction TimelinePlaying a callSearching the interaction transcriptFiltering categories on an interaction's timelineSharing an interactionReading interaction notes and commentsTranscript & interaction detailsChange agent assignment on interactionsAdding notes or comments to an interactionEditing a note or commentReplying to a commentDeleting a note or commentSubscribing to an interaction's comment threadFinding my notes and commentsConfirming a call's participantsFlipping an interaction's participantsComposite InteractionsWhat are composite interactions?Updating saved reports with composite interactions
