Subscribing to an interaction's comment thread

Get email notifications whenever new comments are added to a specific interaction.

Getting started: If youโ€™re not already viewing an interaction, first click on the interaction in Search & browse or from one of your Reports.


Subscribe to a comments thread:

Click on the Comments tab and then click the Subscribe link. You'll now receive email notifications whenever a comment is added to the interaction.
CallTranscript-subscribe-comments-link.png

Tip: Once you subscribe to the comments thread, the link text changes to Unsubscribe. You can click the link again at any time to stop receiving comment thread notifications.


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