D5 Login Process Changes
For a standard login, the underlying mechanisms have changed from the original D4 functionality. D5 now uses an authentication token for login refresh and validation. There are also improvements with error handling and how the authentication recovers from corrupt tokens. The standard authentication method is:
Agent is presented with a login window, agent provides username and password
Authentication is validated and a refresh token is downloaded to the agent’s desktop.
This refresh token lasts 30 days. When it expires the user will be asked to login again.
When the user logs into the system again the refresh token is used to authenticate them. If there is an issue with the refresh token it is erased and the user is asked to login again, getting a new refresh token.