The Creovai Services team ensures customers gain quick proficiency and optimize value realization.
Additional service options are available on a yearly subscription to help accelerate business outcomes. Your purchased Service program will be reviewed in your kick-off meeting to cover services included and management of the services.
Support
Description
Standard (included)
Premium
CSAE assigned to guide customer journey
Define conversational analytics roadmap
Align goals and objectives to business initiatives
Ensure maximized business impact
Configuration & Integration
Develop joint integration plan
Load Effort insight models and scores
Load industry specific insight models
Add initial Custom Team and Custom Fields
Product Adoption
Virtual User training
Access to Creovai support videos and knowledge articles
Optimize out of box models to accelerate Insights into action
On-going support
Support for feature application and questions
New feature training as needed
Usage and Engagement optimization
Platform and domain expertise
Best Practice
Platform and domain expertise
Best practice sharing
Business Impact Acceleration
Reporting and dash-boarding building, configuration, guidance for teams across your organization
Program consulting
Evaluation forms
Post On-Boarding Training
Additional User training(s)
Train the trainer
Custom Insight Development
Identify categories to support business KPI
Enable category contributors to accelerate training sets
Develop and publish new categories
Basic Custom Data
Custom Group Support (Teams, Locations)
Custom Field support (Dispositions, survey responses)
